Refunds

Every SimJu eSIM comes with a 30-day money-back guarantee, with one simple rule: refunds apply to unused eSIMs only.

The short version

• Unused eSIM (not installed, or installed but zero data used) — full refund within 30 days of purchase.
• Any data used at all, even a small amount — the plan is considered consumed and cannot be refunded.
• Incompatible or locked phone with an unused eSIM — full refund.
• Can't connect? Contact support first; if we can't fix it and your data is unused, you get a full refund.
• Billing mistakes (duplicate or incorrect charges) — always refunded in full.

The full details, including how validity periods and statutory rights work, are in our Refund Policy.

How to request one

Email support@simju.com with your order number. We reply within 24 hours, and approved refunds go back to your original payment method within 5 to 10 business days.